Delivery & Return Policy
PAYMENT & SHIPPING
We currently accept payment through PayPal, credit card and most bank cards.
We currently deliver to the UK mainland and some of the countries in Europe. Your order normally will be dispatched within 1~ 2 working days, subject to availability. Delivery is made by courier and will require a signature for all items excluding small accessories on delivery. Delivery time may vary depending on circumstances outside of our control such as Bank Holidays, postal strikes or any reason by courier.DAMAGE OR LOST by Royal Mail
You must make a claim for loss or damage in writing, as soon as possible after the incident and in any case within 80 Days of the date we accepted the relevant Item (or 14 Days if you have consequential loss compensation) providing satisfactory proof that you posted it and we received it. We will not accept responsibility for claims made after this time.
Call Royal Mail on 03457 740 740. Opening Monday to Friday, 8am-6pm, Saturday 8am-1pm
For Outside UK Customers :
DELIVERY CHARGE & OTHER FEES (Custom Charge, Duty and Import tax)
The buyers are the importer of record and are responsible for paying any applicable custom duties and import taxes. And also any costs of returning item to us.
International : We specialize in shipping to the countries listed below:France, Germany, Belgium, Sweden,Austria, Denmark, Finland, Spain, Monaco, Netherland, Switzerland, Ireland, Norway.We send your orders by DPD, TNT, DX or DHL if you are having your order delivered to the following countries Italy, Hungary, Cyprus, Croatia,Malta, Portugal.
We can not accept responsibility for carriage delays caused by Royal Mail and any couriers. Subject to the other provisions of these Terms & Conditions the Company will not be liable for any loss of profits, loss of business, loss of goodwill, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods.
All of our items are normally available and in stock. However if any item you order is out of stock, we will let you know by email. You will then receive a choice of cancelling the item or back ordering it. Back ordering may take up to 30 days before shipment.
RETURN / REFUND POLICY
If you are not fully satisfied with your product, you can return it within a period of 14 days from date of purchase for a full refund. The product has to be in perfect condition such that it could be sold again. Please return the product following the procedure below. Once we receive the item, we will process your refund within 30 days.
You are responsible for returning the item completely unused, in its original packaging and with original tags still attached. No marks, no stains, no scratches which must be in the original undamaged condition and bring back to our store or sent by recorded delivery at your own cost. We will refund you the purchase price excluding any postage costs after we have received the returned item.
Damaged or defective items
All items are inspected thoroughly before being dispatched. On the rare occasion that there is something wrong with your order, please contact us within 48 hours of delivery. We will replace or refund any items which arrive at their destination faulty or damaged. Return of the faulty or damaged item must be arranged by the customer. We will refund full delivery charge if found to be at fault. We are not responsible for any items damaged or lost in delivery, so we recommend that you return the item via Registered Post.
＊Please note: A copy of the receipt must accompany all returns as a record of purchase.
KATABA Japanese Knife Shop
69A Endell Street, London WC2H 9AJ