DELIVERY & SHIPPING POLICY

Knives/scissors or any bladed items must not be sold to people under the age of 18. Thus, you must proof that you are over 18 years old at the checkout process on our website and a signature will be required on delivery. Photo identification (Passport, Driver's license or a Citizens card) will be required if a person appears under 25, to prove that they are over 18 years old. If an adult over 18 is not available at the shipping address, or if an adult cannnot show valid photo identification, the item/items will be returned to us. 

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We currently deliver to the UK mainland, all the countries in EU, some of the countries in Europe, United States and Canada. Your order normally will be dispatched within 1~ 2 working days, subject to availability. Delivery time may vary depending on circumstances outside of our control such as Bank Holidays, postal strikes or any reason by courier.

*If you are not in a country/region above, please feel free to contact us by email. 

For Customers Outside the UK INTERNATIONAL SHIPPING (Custom duties and Import taxes) All customers outside the UK are fully responsible to pay custom duties and import taxes for importing goods from the UK. And also, any costs of returning items to us. We need confirmation from you before shipping your item. Our price on our website shows excluding UK VAT (20%) automatically. You will receive a letter from delivery company (eg. FedEx) for paying those tax before/after receiving the parcel. You can use this Import Duty Calculator to try and get an idea of cost, but please note this is simply an estimate and final costs may vary. eg: (kitchen knives) "HS Code" 82119100. Please let us know if you would like to cancel your order or proceed with flowing policy.

  

DAMAGE OR LOST by DELIVERY COURIERS

We use special delivery service to avoid the risk of any damage or lost. However, if it happens, you must make a claim for damage or loss in writing as soon as after the incident and in any case within 80 Days of the date we accept the relevant Item (or 14 Days if you have consequential loss compensation) providing satisfactory proof that you post and we receive it. We cannot accept any responsibility for claims made after this time.

Also, we cannot accept responsibility for carriage delays, item(s) damages or returned caused by Royal Mail and any couriers. Subject to the other provisions of these Terms & Conditions the Company are not liable for any loss of profits, loss of business, loss of goodwill, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods.

 

RETURN & REFUND POLICY

If you are not fully satisfied with your product, you can return it within a period of 14 days from date of purchase for a full refund. The product must be in perfect and unused condition such that it could be sold again. Please return the product following the procedure below. Once we receive the item, we will process your refund within 30 days.

You are responsible for returning the item completely unused, in its original packaging and with original tags still attached. No marks, no stains, no scratches which must be in the original undamaged condition and bring back to our store or sent by recorded delivery at your own cost. We will refund you the purchase price excluding any postage costs after we have received the returned item.

If you return items with gift wrapping, we may charge £1 for wrapping papers as it will be non-refundable with consideration for ecology.

*On and from 22nd of April 2024 Bladed Items are being prohibited to send by Royal Mail for all UK destinations. Please always check the latest information, consider to use other couriers and send with tracked & adult signed service.

 

DAMAGED OR DEFECTIVE ITEMS

All items are inspected thoroughly before being dispatched. On the rare occasion that there is something wrong with your order, please contact us within 48 hours of delivery. We will replace or refund any items which arrive at their destination faulty or damaged. Return of the faulty or damaged item must be arranged by the customer. We will refund full delivery charge if found to be at fault.  We are not responsible for any items damaged or lost in delivery, so we recommend that you return the item via Registered Post.

 

BACK ORDERS

All our items are normally available and in stock. However, if any item you order is out of stock, we will let you know by email. You will then receive a choice of cancelling the item or back ordering it. Back ordering may take up to 30 days before shipment.

＊Please note: A copy of the receipt must accompany all returns as a record of purchase.  

Return address: KATABA Japanese Knives Ltd. 69A Endell Street, London WC2H 9AJ